Shipping policy
At GetMendable, we aim to process and deliver your orders as quickly and efficiently as possible.
Order Processing
Orders are processed the same day they are placed on our website, unless the order is placed on a weekend or public holiday. In those cases, orders will be processed on the next business day.
Please note that during promotions, holidays, or periods of high demand, processing times may be slightly delayed.
Once your order has been verified, it is typically processed within 1–6 business days and shipped to the delivery address provided during checkout.
Shipping Times
Estimated delivery times may vary depending on destination and product demand.
Estimated Average Delivery Times
- Standard delivery: 7–12 business days
- During peak periods (Black Friday, Christmas, holidays, or logistical delays): 2–3 weeks
If your order is lost or cannot be delivered within a reasonable timeframe, you may be eligible for a refund.
All shipments include tracking information and are insured.
International Shipping
We ship worldwide and fulfill orders internationally.
All products are shipped from China to destinations around the world.
Important Shipping Information
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we cannot guarantee redelivery or refunds.
If the package cannot be delivered due to an incorrect or incomplete address:
- Refunds will not be issued
- Any reshipment costs will be the responsibility of the customer
If you notice an address error, please contact us immediately at info@themendable.com before the order is processed.
Undelivered or Unclaimed Packages
If the carrier cannot contact the customer at the time of delivery, a delivery notice may be left.
If the package is not collected within the timeframe established by the shipping carrier (typically 15 days), the package may be returned to the warehouse or shipping facility.
In these cases:
- Refunds may not be available
- Reshipping fees may apply
Address Changes After Shipment
Once an order has been shipped, we are unable to modify the delivery address because shipments are handled by third-party logistics providers.
Customers are responsible for ensuring all shipping information is accurate before completing their purchase.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or additional fees depending on your country’s regulations.
GetMendable is not responsible for:
- Customs fees
- Import duties
- Taxes
- Tariffs
- Additional delivery charges imposed by customs authorities
These charges are the responsibility of the customer.
Delays Beyond Our Control
Delivery times may be affected by:
- Customs clearance procedures
- Weather conditions
- Carrier delays
- High shipping volume
- International logistics disruptions
We appreciate your patience and understanding in these situations.
Returns & Shipping Costs
Unless otherwise required by law:
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
For full details, please review our Refund Policy:
Product Disclaimer
We do not sell branded products and our products do not include third-party logos or trademarks.
Contact Information
For questions regarding shipping, tracking, or delivery, please contact us at:
By purchasing from GetMendable, you acknowledge and agree to this Shipping Policy.